All Courses
Your first step in your journey to become a Caci Skin Therapist is to complete all of the required online pre-learning.
Please note that there are approximately 4-5 hours of online learning to complete prior to attending the five-day Skin Health Training in the Caci Training Academy.
Chillsculpt RN Sign Off, Online Course.
This course has been designed for Caci Registered Nurses to gain the knowledge required to determine treatment suitability for chillsculpt.
Achieving 100% completion of this course will allow you to sign off the consent process for Caci Chillsculpt customers, however it does not qualify you to provide the treatment itself (this still requires practical training).
This course takes approximately 3 hours to complete and can be found in the content Library.
Watch a video from our Director of Education about this training
Who is this training for?
Registered Nurses who are not required to be a Chillsculpt Treatment Provider, but need to sign off the consent form for any Chillsculpt customers in clinic.
What does it give you?
Qualifications to sign off Chillsculpt Treatment consent forms in clinic.
How is it Delivered?
This course is completed online through Wandlhy and takes approximately 3 hours to complete.
Welcome to the Caci Essentials Toolbox, your all-in-one guide to mastering the core principles, tools, and standards that define success at Caci. This course is designed to equip you with the knowledge and skills to deliver exceptional customer experiences, navigate our operational tools, and uphold Caci’s values and security standards.
Includes Wandly Basic front of house operations, memberships and management functions such as user management, rosters, inventory and reporting.
If you would like to practice in a Training Environment, click on this clink and use your Wandly Login Credentials to acces: https://training-cacinz.wandly.com/web/login#cids=1&home=
This course focuses on the importance of regular customer check-ins as a core part of the Caci Customer Experience Standards. You’ll learn how to personalise treatment plans, support customers as their skin changes, and build long-term relationships. The module covers the check-in process, including treatment planning, active listening, and empathetic communication. You’ll also gain tools to handle feedback and manage negative reviews with professionalism. By the end, you’ll be confident in delivering meaningful, results-driven check-ins that enhance the customer experience.
This course provides a structured approach to managing members, ensuring they attend their appointments, stay engaged, and fulfill their financial commitments.
This training will equip clinic staff with the tools and strategies needed to proactively manage memberships, reduce cancellations, and foster long-term customer relationships.
At Caci, our mission is to help every customer achieve skin confidence. We've created a loyalty programme designed to reward, support, and celebrate our members—turning customers into passionate brand ambassadors.
In this course, you'll discover:
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The benefits of being a Caci member
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How our Treats! loyalty rewards work
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How to navigate and use the Caci Member Portal
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An overview of the full Caci Member Journey
Whether you're new to Caci or looking to deepen your knowledge, this course will help you understand what it means to be part of our confident, empowered community.
This course equips registered nurse injectors with the essential skills and knowledge to confidently manage adverse events in aesthetic medicine. Participants will learn to identify and respond to complications such as vascular occlusion, anaphylaxis, and infections, while mastering safe injection techniques to minimize risks. The curriculum emphasizes a thorough understanding of facial anatomy and danger zones, effective use of hyaluronidase in emergencies, and strategies to handle common issues like bruising, nodules, and the Tyndall effect. Designed for professionals, this course ensures practitioners are prepared to deliver safe, effective treatments and provide exceptional patient care.
LED light Therapy is a part of the Reformaskin conditioning treatment range, used on the skin health plan.
At the end of this module the learner will be able to:
Describe the features and benefits of this treatment.
Identify treatment indications, precautions and contraindications.
Create a Skin Health Treatment plan using LED Light Therapy for numerous customer concerns and scenarios.
Learn how Net Promoter Score (NPS) is used to measure customer loyalty and satisfaction at Caci. This course explores how NPS scores reflect a customer’s likelihood to recommend our services or, conversely, their potential to negatively impact the brand. You'll understand how to analyze NPS at both individual and team levels to improve customer experiences and strengthen brand loyalty.
At Caci, we're dedicated to empowering our customers through expert advice, personalized skincare, and high-quality treatments, all backed by exceptional customer service. This course is designed to help you understand and implement the key standards that define the Caci experience.
Customer loyalty and satisfaction are at the heart of our success, and by completing this module, you’ll gain the tools and knowledge to ensure every customer interaction reflects our brand values and builds lasting relationships.
Learning Outcomes:
By the end of this course, you’ll be able to:
- List and understand the five non-negotiable Customer Service Standards.
- Explain the importance of each standard and how they contribute to the Caci experience.
- Identify how each standard is measured, including the role of Net Promoter Score (NPS) in gauging customer loyalty.
- Apply these standards seamlessly in your daily interactions to create a positive, lasting impression on customers.
With a focus on delivering premium and accessible service, this module will show you how to exceed customer expectations, encourage referrals, and foster loyalty—even making the decision to cancel with Caci a tough one.
When you’re ready to start, click the "Let’s Go" button and begin your journey to mastering Caci's customer service excellence!
This comprehensive video collection is designed to equip you with the skills to excel in using Wandly for both front-of-house operations and membership management. Whether you're a treatment advisor or someone looking to enhance your proficiency with Wandly, this course offers a deep dive into the platform's essential features and functionalities.
You'll learn how to handle day-to-day front-of-house tasks with confidence, as well as effectively manage memberships to ensure a seamless customer experience.
What's Included:
- Front-of-House Operations: 20 videos, total duration 80 minutes
- Membership Management: 18 videos, total duration 100 minutes
By the end of this course, you'll have a strong foundation in Wandly, ready to streamline operations and improve customer engagement in any setting.
If you would like to practice in a Training Environment, click on this link and use your Wandly Login Credentials to access: https://training-cacinz.wandly.com/web/login#cids=1&home=
Caci Non-surgical Facelift training is online only.
Please watch the video, read the protocols and practice, practice, practice! If you need any further support, please reach out to the Clinical Enquiries Team via Helpdesk.
This comprehensive video collection is designed to equip you with the skills to excel in using Wandly for front-of-house operations. Whether you're in charge of Front of House or someone looking to enhance your proficiency with Wandly, this course offers a deep dive into the platform's essential features and functionalities.
You'll learn how to handle day-to-day front-of-house tasks with confidence, as well as effectively manage customer bookings to ensure a seamless customer experience.
What's Included:
- Front-of-House Operations: 20 videos, total duration 80 minutes
By the end of this course, you'll have a strong foundation in Wandly, ready to streamline operations and improve customer engagement in any setting.
If you would like to practice in a Training Environment, click on this clink and use your Wandly Login Credentials to acces: https://training-cacinz.wandly.com/web/login#cids=1&home=
If you would like to practice in a Training Environment, click on this clink and use your Wandly Login Credentials to acces: https://training-cacinz.wandly.com/web/login#cids=1&home=
Welcome to the Caci Cybersecurity Awareness Training! In today’s digital world, cybersecurity is everyone’s responsibility. Whether you're working in a clinic or interacting with the Support Office, staying vigilant helps safeguard Caci’s data, reputation, and systems.
This course will provide you with essential knowledge and practical tips to identify and prevent potential cybersecurity threats.
Topics Covered:
- Recognizing and avoiding phishing scams
- Understanding social engineering tactics
- Best practices for creating and managing strong passwords
- Preventing data leakage
- Safe browsing habits
- General security tips for protecting your devices and sensitive information
By the end of this training, you'll be equipped with the tools and awareness to contribute to a secure and resilient digital environment at Caci. Let's work together to stay secure!