All Courses

Your first step in your journey to become a Caci Skin Therapist is to complete all of the required online pre-learning.

Please note that there are approximately 4-5 hours of online learning to complete prior to attending the five-day Skin Health Training in the Caci Training Academy.

Achieving 100% completion of this course will allow you to sign off the consent process for Caci Chillsculpt customers, however it does not qualify you to provide the treatment itself (this still requires practical training).

This course takes approximately 3 hours to complete and can be found in the content Library.

Watch a video from our Director of Education about this training

Who is this training for?

Registered Nurses who are not required to be a Chillsculpt Treatment Provider, but need to sign off the consent form for any Chillsculpt customers in clinic.

What does it give you?

Qualifications to sign off Chillsculpt Treatment consent forms in clinic.

How is it Delivered?

This course is completed online through Wandlhy and takes approximately 3 hours to complete.

Micro needling Training Course Description

This intensive 1-day Micro needling Training program at the Caci Training Academy equips Caci Senior Skin Therapists and Registered Nurses with the knowledge and practical skills to safely and effectively perform micro needling treatments using the Exceed Micro needling Device.

Participants will engage in a mix of theoretical learning and hands-on practice under the guidance of experienced trainers, culminating in the completion of two case studies to demonstrate competency. The course covers topics such as skin structure, machine safety, treatment protocols, and client consultation. Graduates who meet all requirements will receive certification and be authorized to treat clinic clients.

Location:
Caci Training Academy, 10 Normanby Road, Mount Eden, Auckland 1024

Learning Objectives:

• Understand microneedling's role in skin health and treatment planning.
• Operate the Exceed Microneedling Device safely and efficiently.
• Conduct thorough consultations, including recognizing contraindications.
• Execute professional treatments following Caci protocols.

Prerequisites:

• Minimum 5 years' industry experience as a Caci Senior Skin Therapist or registration as a Caci Nurse.
• Completion of online learning and adherence to Caci conduct and uniform guidelines.

Outcome:
Graduates will be certified to deliver microneedling treatments and possess in-depth knowledge of Caci's procedures, ensuring high-quality client care.

Welcome to the Caci Essentials Toolbox, your all-in-one guide to mastering the core principles, tools, and standards that define success at Caci. This course is designed to equip you with the knowledge and skills to deliver exceptional customer experiences, navigate our operational tools, and uphold Caci’s values and security standards.

Includes Wandly Basic front of house operations, memberships and management functions such as user management, rosters, inventory and reporting.
If you would like to practice in a Training Environment, click on this clink and use your Wandly Login Credentials to acces: https://training-cacinz.wandly.com/web/login#cids=1&home= 

There is no online learning for Skincare Masterclasses. This is a workshop only event - Enjoy!

This course focuses on the importance of regular customer check-ins as a core part of the Caci Customer Experience Standards. You’ll learn how to personalise treatment plans, support customers as their skin changes, and build long-term relationships. The module covers the check-in process, including treatment planning, active listening, and empathetic communication. You’ll also gain tools to handle feedback and manage negative reviews with professionalism. By the end, you’ll be confident in delivering meaningful, results-driven check-ins that enhance the customer experience.

Please review all Injecting 1 Theory, in preparation for Injecting 2 Practical training.

This course provides a structured approach to managing members, ensuring they attend their appointments, stay engaged, and fulfill their financial commitments.

This training will equip clinic staff with the tools and strategies needed to proactively manage memberships, reduce cancellations, and foster long-term customer relationships. 

Please note there is no new online learning for Injecting 3. Please review all prior injecting anatomy.

A Casual Treatment or Membership Treat!

At Caci, our mission is to help every customer achieve skin confidence. We've created a loyalty programme designed to reward, support, and celebrate our members—turning customers into passionate brand ambassadors.

In this course, you'll discover:

• The benefits of being a Caci member

• How our Treats! loyalty rewards work

• How to navigate and use the Caci Member Portal

• An overview of the full Caci Member Journey

Whether you're new to Caci or looking to deepen your knowledge, this course will help you understand what it means to be part of our confident, empowered community.

This course is designed for registered nurse injectors seeking to enhance their expertise in advanced hyaluronic acid treatments. Participants will gain a comprehensive understanding of indications, rheology, injection techniques, and aftercare protocols, ensuring safe and effective application. The course also covers critical contraindications and precautions, empowering learners to make informed clinical decisions. Through detailed guidance on both the 'Sagger' and 'Sinker' techniques, attendees will refine their skills in addressing mid-face volume loss and achieving natural-looking rejuvenation. By the end of the course, learners will be equipped with the knowledge and confidence to deliver exceptional patient outcomes.

Attending the practical training workshop is required to receive treatment booking qualifications. 

This course equips registered nurse injectors with the essential skills and knowledge to confidently manage adverse events in aesthetic medicine. Participants will learn to identify and respond to complications such as vascular occlusion, anaphylaxis, and infections, while mastering safe injection techniques to minimize risks. The curriculum emphasizes a thorough understanding of facial anatomy and danger zones, effective use of hyaluronidase in emergencies, and strategies to handle common issues like bruising, nodules, and the Tyndall effect. Designed for professionals, this course ensures practitioners are prepared to deliver safe, effective treatments and provide exceptional patient care.

New learning pathway effective 1st April 2025.

"Laser 1" has been split into two separate courses and qualifications:

• Laser Hair Removal (Diode laser ) Training

• Photorejuvenation (IPL) Training.

To register, you will need to make 2 separate registrations requests. The training dates will be scheduled back to back during the off-peak season (April to November). During December to March, Photorejuvenation training will not be available as per the treatment protocol.

This course has been designed as an introductory level training for registered Heath Care Professionals (HCPs) learning about Botulinum Toxin.

New learning pathway effective 1st April 2025.

"Laser 1" has been split into two separate courses and qualifications:

• Laser Hair Removal (Diode laser ) Training

• Photorejuvenation (IPL) Training.

To register, you will need to make 2 separate registrations requests. The training dates will be scheduled back to back during the off-peak season (April to November). During December to March, Photorejuvenation training will not be available as per the treatment protocol.

This course equips nurse injectors with the knowledge and skills to perform safe and effective off-label botulinum toxin treatments. Participants will learn to identify key facial muscles, assess facial movement and structure, and plan customized treatment approaches. The course emphasizes proper injection techniques, including depth, dosage, and placement, to achieve optimal results while minimizing risks. Students will also gain strategies for managing complications, ensuring patient safety, and maintaining professional documentation. Designed for professionals seeking to enhance their expertise, this course provides practical insights to confidently address a variety of aesthetic concerns.

LED light Therapy is a part of the Reformaskin conditioning treatment range, used on the skin health plan.

At the end of this module the learner will be able to:

1. Describe the features and benefits of this treatment.

2. Identify treatment indications, precautions and contraindications.

3. Create a Skin Health Treatment plan using LED Light Therapy for numerous customer concerns and scenarios.

This course is designed for registered nurses seeking to enhance their skills in aesthetic procedures. Participants will gain a comprehensive understanding of nasolabial fold anatomy, including critical danger zones and how to avoid them. The course emphasizes proper assessment techniques to evaluate cheek volume and nasolabial folds for natural and effective results. Through step-by-step guidance, learners will master the use of cannulas for safe and precise filler placement. By the end of the course, attendees will be equipped to deliver professional, patient-centered outcomes with confidence.

This course is designed for Registered Nurses seeking to enhance their expertise in midface rejuvenation techniques. Participants will gain a comprehensive understanding of the anteromedial cheek’s anatomy, including critical landmarks and vascular structures, to ensure safe and effective treatments. The course covers detailed patient assessment methods, precise injection techniques with marking guidance, and strategies for preventing and managing adverse events. By the end of the course, learners will be equipped to restore natural facial contours and address volume loss with confidence.

This course is for advanced nurses only with more than 2 years of Injecting experience. Temple filler is an extremely rewarding procedure if done well. It has a beautiful effect, rejuvenating the temple fat pad area. However, it is also one of the most dangerous areas to inject. It is important that injecting nurses know the risks and their anatomy well before injecting.

This course is designed for registered nurses seeking to enhance their expertise in administering dermal fillers to the preauricular region. Participants will gain a comprehensive understanding of facial anatomy, including the zygomatic and masseter regions, and learn safe and effective injection techniques to achieve natural results. The course emphasizes patient assessment, product selection, and the management of potential complications to ensure optimal outcomes.

The Blemish Control facial is a part of the Reformaskin conditioning treatment range, used on the skin health plan.

At the end of this module the learner will be able to:

1. Describe the features and benefits of this treatment.

2. Identify treatment indications, precautions and contraindications.

3. Create a Skin Health Treatment plan using the Blemish Control facial for numerous customer concerns and scenarios.

At Caci, our dedication to building long-term relationships with our customers sets us apart. As a premium and accessible brand, it is so important for us to get customer service right. It ensures we always deliver on our promise to customers, encourages customers to refer their friends and creates customer loyalty – making the decision to cancel a difficult one.    

By completing this module, you'll be able to:

• list the five non-negotiable Customer Service Standards

• explain why each standard is important

• identify how each standard is measured

• demonstrate customer experience standards in the flow of work 

The Importance of Spending Time in Clinic Prior to Training

Completing clinic induction activities before attending formal training is a crucial step in preparing for success as a Treatment Advisor. Spending time in the clinic allows trainees to gain valuable firsthand experience, observe treatments in action, and develop a deeper understanding of clinic operations.

Key Benefits:

1. Hands-On Experience: Experiencing conditioning treatments and observing advanced procedures, such as hydradermabrasion, microdermabrasion, and anti-wrinkle treatments, provides practical insight into how treatments are performed and ensures familiarity with client care protocols.

2. Consultation and Client Journey: By sitting in on consultations and practicing processes like creating client files and entering memberships, trainees gain an understanding of the flow of client interactions and the importance of seamless customer service.

3. Operational Confidence: Participating in treatment room setup, turnover, and front-of-house tasks—such as booking appointments, checking clients in and out, and managing memberships in Wandly—builds confidence and competence in daily clinic operations.

4. Observational Learning: Observing a variety of treatments, including LED Light Therapy, resurfacing peels, and laser hair removal, helps trainees understand treatment protocols, eligibility criteria, and outcomes.

5. Familiarity with Systems and Processes: Engaging with Wandly and CRM systems to manage customer details, bookings, and memberships ensures that trainees are proficient in the tools they will use every day.

By immersing themselves in the clinic environment and completing these pre-training activities, trainees are better prepared to engage with the course content, ask informed questions, and apply their learning confidently. This preparation is essential to ensure a smooth transition into training and, ultimately, a successful career as a Treatment Advisor.

Learn how Net Promoter Score (NPS) is used to measure customer loyalty and satisfaction at Caci. This course explores how NPS scores reflect a customer’s likelihood to recommend our services or, conversely, their potential to negatively impact the brand. You'll understand how to analyze NPS at both individual and team levels to improve customer experiences and strengthen brand loyalty.

At Caci, we're dedicated to empowering our customers through expert advice, personalized skincare, and high-quality treatments, all backed by exceptional customer service. This course is designed to help you understand and implement the key standards that define the Caci experience.

Customer loyalty and satisfaction are at the heart of our success, and by completing this module, you’ll gain the tools and knowledge to ensure every customer interaction reflects our brand values and builds lasting relationships.

Learning Outcomes:
By the end of this course, you’ll be able to:

• List and understand the five non-negotiable Customer Service Standards.
• Explain the importance of each standard and how they contribute to the Caci experience.
• Identify how each standard is measured, including the role of Net Promoter Score (NPS) in gauging customer loyalty.
• Apply these standards seamlessly in your daily interactions to create a positive, lasting impression on customers.

With a focus on delivering premium and accessible service, this module will show you how to exceed customer expectations, encourage referrals, and foster loyalty—even making the decision to cancel with Caci a tough one.

When you’re ready to start, click the "Let’s Go" button and begin your journey to mastering Caci's customer service excellence!

This comprehensive video collection is designed to equip you with the skills to excel in using Wandly for both front-of-house operations and membership management. Whether you're a treatment advisor or someone looking to enhance your proficiency with Wandly, this course offers a deep dive into the platform's essential features and functionalities.

You'll learn how to handle day-to-day front-of-house tasks with confidence, as well as effectively manage memberships to ensure a seamless customer experience.

What's Included:

• Front-of-House Operations: 20 videos, total duration 80 minutes
• Membership Management: 18 videos, total duration 100 minutes

By the end of this course, you'll have a strong foundation in Wandly, ready to streamline operations and improve customer engagement in any setting.

If you would like to practice in a Training Environment, click on this link and use your Wandly Login Credentials to access: https://training-cacinz.wandly.com/web/login#cids=1&home= 

Caci Non-surgical Facelift training is online only.

Please watch the video, read the protocols and practice, practice, practice! If you need any further support, please reach out to the Clinical Enquiries Team via Helpdesk.

This course equips everyone in clinic with the knowledge and skills to effectively use the Caci Customer Relationship Management (CRM) system. You will learn how to manage customer interactions, track sales opportunities, and utilize the CRM pipeline stages to nurture leads into memberships.

This comprehensive video collection is designed to equip you with the skills to excel in using Wandly for front-of-house operations. Whether you're in charge of Front of House or someone looking to enhance your proficiency with Wandly, this course offers a deep dive into the platform's essential features and functionalities.

You'll learn how to handle day-to-day front-of-house tasks with confidence, as well as effectively manage customer bookings to ensure a seamless customer experience.

What's Included:

• Front-of-House Operations: 20 videos, total duration 80 minutes

By the end of this course, you'll have a strong foundation in Wandly, ready to streamline operations and improve customer engagement in any setting.

If you would like to practice in a Training Environment, click on this clink and use your Wandly Login Credentials to acces: https://training-cacinz.wandly.com/web/login#cids=1&home= 

If you would like to practice in a Training Environment, click on this clink and use your Wandly Login Credentials to acces: https://training-cacinz.wandly.com/web/login#cids=1&home= 

Welcome to the Caci Cybersecurity Awareness Training! In today’s digital world, cybersecurity is everyone’s responsibility. Whether you're working in a clinic or interacting with the Support Office, staying vigilant helps safeguard Caci’s data, reputation, and systems.

This course will provide you with essential knowledge and practical tips to identify and prevent potential cybersecurity threats.

Topics Covered:

• Recognizing and avoiding phishing scams
• Understanding social engineering tactics
• Best practices for creating and managing strong passwords
• Preventing data leakage
• Safe browsing habits
• General security tips for protecting your devices and sensitive information

By the end of this training, you'll be equipped with the tools and awareness to contribute to a secure and resilient digital environment at Caci. Let's work together to stay secure!